This Privacy Policy explains how Petal Dreams processes personal data when you visit the website, submit an inquiry, request a consultation, or arrange floral services for weddings and events.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for inquiries, consultations, quotations, order management, delivery coordination, and website operation.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Where the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You may also lodge a complaint with the competent supervisory authority.
We process personal data to respond to inquiries, arrange consultations, prepare quotations, confirm deposits and dates, coordinate design details, manage preparation, delivery, and setup, handle payments and accounting, maintain records, improve the website, and meet legal obligations. We may also use limited technical data to secure the site, diagnose issues, and understand general usage patterns.
We may share personal data with trusted service providers that support website hosting, communications, payment processing, technical maintenance, and delivery or event coordination. These parties act on our instructions or as independent controllers where required by law, and they may use the data only for the services they provide or for their own legal obligations.
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns. We limit such disclosures to what is necessary for the relevant purpose.
Subject to applicable law, you may have rights to access your data, request correction, ask for deletion, object to certain processing, and request restriction in limited cases. You may also have the right to receive a copy of certain data you provided to us.
To exercise your rights, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to protect the privacy of others. If a request is complex or repetitive, we may respond within the time allowed by law.
We keep personal data only for as long as needed for the purpose for which it was collected, including consultation handling, quotation records, order completion, accounting, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it unless a longer period is required by law.
The updated version will apply from the date stated in the revised policy. We may provide notice of material changes through the website or by another reasonable method, depending on the nature of the change.
We may process identification and contact details, inquiry content, consultation and order information, event dates, delivery and setup details, payment-related records, and technical data such as device and usage information. Where needed for wedding and event projects, we may also process preferences shared during design consultations and venue access details provided for coordination.
We receive data from contact forms, phone or consultation requests, messages sent to us, and information shared during design discussions or project confirmation. We also collect limited technical data automatically when the website is visited, and we may receive operational information from payment or service providers involved in fulfilling a request.
The site may use essential cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.
You may block or delete cookies through your browser settings, although some site functions may not work as intended if essential cookies are disabled. Where the site offers a cookie notice or preference tool, you can use it to adjust non-essential cookie settings.
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
